Our mission is to provide the right product for your project. If you are not completely satisfied with your purchase, simply return the merchandise within 90 days of purchase with a valid sales receipt for a refund.
If you do not have a receipt, a valid photo ID is required. Information from the ID will be recorded at the time of the return and retained in a company-wide database of customer return activity that we use to authorize returns and prevent fraud. We reserve the right to limit returns or exchanges without a valid receipt.
All returned merchandise must be undamaged and in resalable condition.
Refund will be processed through the same method of payment from your original purchase. Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.
IMPORTANT - PLEASE READ CAREFULLY
Once a product has been installed, it cannot be returned. Whole Floors is not responsible for product defect or damage, property damage, labor costs or any other lose due to faulty installation.
Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Return Policy Limitations
Non-receipted returns and receipted returns made greater than 90 days from the date of purchase will be refunded to merchandise credit.
Shipping costs are non-refundable, and the customer is responsible for return shipping costs if applicable.
